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Frequently Asked Questions (FAQ)

  • When would I need to use your services?
    You may need our services if your home or business experiences damage from events like storms, fires, or mold infestations. For specific situations, such as biohazard cleanup after traumatic events, it is crucial to contact professionals for proper remediation and disinfection.
  • Why is proper disinfection important?
    Proper disinfection is essential to prevent the spread of harmful pathogens and avoid unpleasant odors and further contamination. Our methods ensure thorough cleaning and verification using advanced technology.
  • What is involved in the cleanup process?
    Our cleanup process includes assessing the damage, containing affected areas, removing all traces of contaminants, and disinfecting the area. We use specialized equipment and techniques to ensure a safe, clean environment.
  • Will my homeowners insurance cover this?
    Insurance coverage varies by policy. Most residential homeowners’ insurance covers our services, but we recommend checking with your insurance provider. We can assist with the claims process and provide necessary documentation.
  • What is your typical response time?
    We provide rapid emergency response 24/7/365. Our response time is typically within 2 to 4 hours, depending on the location and severity of the damage.
  • Why should I choose your company?
    Our company specializes in solving your restoration and cleanup needs. We use advanced equipment and techniques to deliver high-quality service and ensure customer satisfaction. Our teams are trained to handle various types of damage with expertise and compassion.
  • What should I do after a water damage event?
    If you can safely do so, shut off the water source, remove excess water, protect items from further damage, and avoid using electrical items that have come into contact with water.
  • How long does it take to dry out water damage?
    Drying time varies based on the severity of the damage. On average, it takes 3-5 days, but this can vary depending on the extent of damage and affected areas.
  • What should I do after a fire?
    Contact disaster relief agencies and your insurance company immediately. Do not enter the building until it is declared safe by authorities. Gather essential documents and avoid additional damage.
  • How long will the fire restoration process take?
    The timeline for fire restoration depends on the extent of damage. We provide an estimated timeline after assessing the situation to help you understand what to expect.
  • Do I really need mold remediation?
    Yes, professional mold remediation is necessary to address the spread and health risks of mold. DIY cleaning is not recommended as it may exacerbate the problem.
  • Can I stay in my house during mold remediation?
    Depending on the severity, it might be possible to stay in your home. We will set up containment to limit exposure to unaffected areas.
  • Can you clean up mold yourself?
    It is not advisable to handle mold cleanup on your own. Professionals are trained to manage and remediate mold safely and effectively.
  • What should I expect from commercial restoration services?
    Expect a comprehensive restoration process that includes damage assessment, mitigation, and restoration to get your business operational again. Our team will guide you through every step, ensuring minimal disruption.
  • How can I prepare my business for a flood?
    Preparation includes understanding the risks, having an emergency plan, and securing important documents and equipment. We offer advice on specific steps to protect your business from water damage.

Additional Questions ?

If you have any additional questions or need personalized assistance, please contact our team directly. We are here to help you through every step of the restoration process.

help@localrestorepro.com

+1 (646) 603-1414 

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