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Frequently Asked Questions

  • When would I need to use your services?
    You may need our services if your home or business experiences damage from events such as storms, floods, fires, or mold infestations. For specific situations, like biohazard cleanup after traumatic events, our team of certified professionals ensures proper remediation and disinfection to prevent health risks and restore safety. We specialize in addressing both minor and extensive restoration needs, ensuring peace of mind for property owners.
  • Why is proper disinfection important?
    Proper disinfection is essential to eliminate harmful pathogens, prevent the spread of diseases, and address unpleasant odors. We use EPA-approved disinfectants, HEPA-filtered equipment, and advanced techniques like thermal fogging and electrostatic spraying. To ensure thorough sanitization, we conduct verification using ATP meters, which measure biological contamination levels, providing you with a safe and contamination-free environment.
  • What is involved in the cleanup process?
    Our cleanup process begins with a detailed assessment of the damage, identifying structural or environmental risks. We contain affected areas to prevent cross-contamination, followed by the removal of contaminants such as water, mold, or debris. Advanced equipment, including HEPA vacuums, industrial air scrubbers, and dehumidifiers, is used to clean and dry affected spaces. Lastly, we disinfect and deodorize using professional-grade products. The entire process typically takes 24-72 hours, depending on the extent of the damage, ensuring your property is fully restored and safe.
  • Will my homeowners insurance cover this?
    Insurance coverage depends on your policy and the cause of the damage. Most homeowners' insurance policies cover sudden and accidental damage, such as water leaks, fires, or mold resulting from covered events. Damages due to neglect or wear and tear may not be included. Our team works closely with your insurance provider, offering detailed documentation, estimates, and support throughout the claims process to maximize your benefits.
  • What certifications or qualifications do your technicians hold?
    Our technicians are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and trained in OSHA safety standards. They also hold specialized certifications for water damage restoration, mold remediation, fire and smoke damage cleanup, and biohazard cleanup, ensuring professional, high-quality service for every job.
  • What should I do after a water damage event?
    If it is safe, follow these steps immediately: Shut off the water source to prevent further flooding. Use towels, mops, or a wet/dry vacuum to remove standing water. Move valuable items and furniture to a dry area to prevent additional damage. Avoid entering areas with standing water to minimize the risk of electrical hazards. Contact our professional team for a prompt assessment and mitigation plan.
  • How long does it take to dry out water damage?
    The drying process usually takes 3-5 days but may vary depending on the severity of the damage, materials affected, and humidity levels. We use industrial-grade dehumidifiers, air movers, and moisture meters to expedite drying and ensure no moisture is left behind, preventing mold growth.
  • Can water damage lead to mold growth?
    Yes, water damage can lead to mold growth if not addressed promptly. Mold can begin to develop within 24-48 hours in moist conditions. Our team’s quick response and advanced drying methods minimize the risk of mold infestation and ensure complete restoration of affected areas.
  • What is the difference between clean water and contaminated water damage?
    Clean water damage originates from sources like broken pipes or rainwater. Contaminated water, known as "gray water" or "black water," comes from sources such as sewage backups, dishwashers, or flooding. Contaminated water requires specialized cleanup procedures to eliminate health risks, and our team is fully equipped to handle such situations safely.
  • Do you handle sewage backups?
    Yes, we specialize in sewage backup cleanup. Using advanced protective equipment and biohazard protocols, we remove hazardous materials, sanitize the area, and ensure complete disinfection to eliminate harmful pathogens and odors. This service prioritizes safety and environmental compliance.
  • Do I really need mold remediation?
    Yes, professional mold remediation is critical to address the health risks and structural damage caused by mold. Mold spores can trigger respiratory problems, allergies, and other health issues. Our certified technicians ensure safe and thorough remediation to prevent future mold growth.
  • Can I stay in my house during mold remediation?
    In many cases, you can stay in your home during mold remediation. We use containment barriers and negative air machines to isolate affected areas, ensuring that the rest of your home remains safe. For severe infestations, temporary relocation may be recommended.
  • Can you clean up mold yourself?
    DIY mold cleanup is not advisable. Without proper training and equipment, you may inadvertently spread mold spores and worsen the problem. Our team uses specialized equipment, such as HEPA vacuums and antimicrobial treatments, to safely and effectively eliminate mold.
  • What causes mold to grow indoors?
    Mold thrives in environments with excessive moisture or humidity. Common causes include water leaks, condensation, poor ventilation, and flooding. Addressing moisture sources is essential to prevent mold growth and ensure a healthy indoor environment.
  • How do you ensure mold does not return after remediation?
    We identify and resolve the root cause of mold growth, such as repairing leaks or improving ventilation. After remediation, we conduct moisture testing and apply preventative treatments to inhibit mold regrowth, providing long-term protection for your property.
  • Why is air duct cleaning important?
    Air duct cleaning improves indoor air quality by removing accumulated dust, allergens, and contaminants. It also enhances HVAC system efficiency, reducing energy costs and extending the system’s lifespan.
  • How often should air ducts be cleaned?
    Air ducts should be cleaned every 3-5 years, or more frequently if you have pets, allergies, or recent construction work in your home. Regular cleaning prevents buildup that can affect air quality and HVAC performance.
  • What is involved in the air duct cleaning process?
    Our air duct cleaning process includes inspecting the ductwork, using powerful vacuum systems to remove debris, and cleaning vents and registers. We may also use antimicrobial treatments to eliminate mold or bacteria within the ducts.
  • Can air duct cleaning reduce allergies?
    Yes, air duct cleaning helps reduce allergens such as dust mites, pollen, and pet dander circulating through your HVAC system. This is especially beneficial for individuals with allergies or respiratory sensitivities.
  • Do you provide dryer vent cleaning as well?
    Yes, we offer dryer vent cleaning to remove lint buildup, improving dryer efficiency and reducing the risk of fire hazards. Regular maintenance of dryer vents is an essential safety measure for any property.
  • What should I do after a fire?
    After a fire, follow these steps: Contact your insurance provider and disaster relief agencies for immediate support. Do not enter the property until it is declared safe by authorities. Secure important documents and valuables if accessible. Avoid disturbing soot or moving damaged items, as this can worsen the damage. Reach out to our team for a comprehensive fire damage assessment and restoration plan.
  • How long will the fire restoration process take?
    Proper disinfection is essential to eliminate harmful pathogens, prevent the spread of diseases, and address unpleasant odors. We use EPA-approved disinfectants, HEPA-filtered equipment, and advanced techniques like thermal fogging and electrostatic spraying. To ensure thorough sanitization, we conduct verification using ATP meters, which measure biological contamination levels, providing you with a safe and contamination-free environment.
  • Can smoke damage be removed from walls and furniture?
    Yes, water damage can lead to mold growth if not addressed promptly. Mold can begin to develop within 24-48 hours in moist conditions. Our team’s quick response and advanced drying methods minimize the risk of mold infestation and ensure complete restoration of affected areas.
  • What is the role of board-up services after a fire?
    Board-up services involve securing openings such as windows, doors, and roofs to prevent further weather-related damage, vandalism, or unauthorized access. This is an essential step in protecting your property during the restoration process and ensuring safety.
  • Do you handle fire damage in commercial properties?
    Yes, we provide specialized fire damage restoration services for commercial properties. Our team works efficiently to minimize business interruptions, offering tailored solutions for smoke damage cleanup, structural repairs, and odor removal to get your operations back on track.
  • What should I expect from commercial restoration services?
    Commercial restoration involves a comprehensive process tailored to your business needs. This includes damage assessment, mitigation (e.g., water extraction or debris removal), structural repairs, and thorough cleaning. We prioritize minimizing downtime by working efficiently and offering flexible scheduling to accommodate your business operations.
  • How can I prepare my business for a flood?
    Preparation steps include: Identifying flood risks in your area. Creating an emergency plan with evacuation procedures. Securing important documents and backing up digital records. Elevating critical equipment and installing sump pumps or flood barriers. Regularly inspecting and maintaining drainage systems. Our team can provide customized advice to safeguard your business from potential water damage.
  • Do you offer emergency planning services for businesses?
    Yes, we help businesses develop comprehensive emergency response plans, including risk assessments, evacuation procedures, and disaster recovery strategies. These plans are designed to minimize downtime and protect assets during emergencies.
  • What industries do you serve?
    We provide restoration services to various industries, including healthcare, education, retail, hospitality, and manufacturing. Our experience allows us to tailor our approach to meet the unique needs of each sector.
  • Can you work outside business hours to minimize disruption?
    Yes, we offer flexible scheduling, including evenings and weekends, to ensure minimal disruption to your business operations. Our goal is to restore your property efficiently while accommodating your schedule.

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Contact LocalRestorePro today for emergency restoration services and disaster recovery. Whether it’s water damage restoration near you or commercial restoration solutions, our team is committed to restoring your peace of mind.


Address: 3611 14th Ave Brooklyn,
NY 11218
Number:+1 (646)-603-1414

Email: help@localrestorepro.com

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